Thank you for your feedback – Your Business Is Always Appreciated.
We understand how frustrating it can be when something doesn’t go as expected, and we truly value the opportunity to make it right.
We’d like to share with both current and potential customers that our keys are not mass-produced like T-shirts — each one is carefully machine-cut or hand-crafted by an experienced locksmith. With over 40 years of experience in the industry, we take great pride in our work. However, key cutting is not always a perfect science. Mistakes can occasionally happen, whether due to human error or number miscommunication.
That said, we stand behind every key we make. We offer to re-cut the key or provide a 100% risk-free full refund — no hassle, no stress. We’re available 365 days a year, including holidays, and you can reach a real person by phone or text at any time.
We also encourage you to browse through our many positive reviews from satisfied customers — they reflect our true commitment to quality and customer service.
Thank you again for your feedback and the opportunity to improve.